Death, personal injury or loss of property
We shall have no liability to you for
the death or personal injury to you
or any member of your party, unless
in the case of the Company this results
from the act or omission of the Company.
You must take all necessary steps to
safeguard your personal property. We
shall have no liability in respect
of damage to or loss of such property
except where the damage or loss is
caused by our negligence.
Extras
There are no unexpected extras to pay.
If you change or cancel your reservation
Changes
If you want us to change your reservation
once we have issued your confirmation an
administration fee of £25 will be
payable to us together with any costs incurred
by ourselves or any other supplier once
any change has been
made. Changes from one boat to another within the fleet may be possible.
It is, however, important to realise that we may have to treat requests
for changes of accommodation or dates as
the cancellation of one reservation
and the booking of another. In such cases cancellation charges may
be incurred. We will advise you if this
is the case and you must then inform us
within
48 hours whether you wish to continue with the original reservation
or if you still wish to change your booking.
If you advise us that you do not wish
to continue with your original booking arrangements or fail to contact
us within the 48 hours we shall treat your
original booking as being cancelled
by you.
Your
accommodation
Unless otherwise stated the time for
boarding your boat is between 14:00 and
15:00 on the arrival date.
(a)
In the event of mechanical failure the right
is reserved to delay departure
until a repair is effected.
(b)
We will giv e full training on the handling
of the boat and its equipment . Yo u
mu s t notify Canal Boat
Escapes of any faults identified either
before or after the boat leaves the boatyard
as soon as possible so that they
can
be rectified.
(c)
If your arrival at the boatyard will be delayed,
you must contact the person whose details
are given on the booking confirmation
so that alternative
arrangements can be made. If you fail to do so you may not be
able to gain access to the boat.
(d)
Unless otherwise stated you must return the
boat
(with all gear and equipment) to the
boatyard where it was hired in
a clean
and tidy condition by 9.30am
on the final day of hire. A charge may be made if the boat
is returned late or is not clean and tidy.
You are responsible to
us for the
actual costs of
any breakages or damage in or to the accommodation - along
with any additional costs that may result
- which are cause by you
or your
party, we may require
payment from you to cover any such costs. We are
entitled to refuse to hand over to you, or to repossess,
the boat if we reasonably believe tha t a n y dama ge i s
likely
to be caused
by you or your party or
if we believe you or a significant number of your party to
be sufficiently under the influence of drugs or alcohol that
the
safety of the boat,
yourselves, or other waterway users, may be compromised.
You are reminded that the laws
for drugs and drinking and driving are the same as for a
car, in particular for the steerer of the boat. We can also
repossess
the
accommod ation if damage
has been caused . The same rights apply if we reasonably
believe that you or a member of your party is l ikely to
cause, has caused
or is causing danger
or distress to any other person. These circumstances will
be treated as a cancellation by you and Clause 6 (ii) will
apply.
You cannot allow more people than the
brochure states to stay in the accommodation,
nor can you significantly change the
makeup of the party during your stay
in the accommodation. If you do so, we
can refuse to hand over the accommodation
to you, or can repossess it. Any of these
circumstances will be treated by us as
a cancellation by you and Clause 6 (ii)
will apply.
Pets are not permitted. You
must allow Canal Boat Escapes or any representative
of Canal Boat Escapes
access at
any reasonable time during your stay.
Complaints
Every
effort has been made to ensure that you
have an enjoyable and memorable
holiday. If, however, you have any
cause for complaint we are anxious
that remedial action is taken as
soon as possible . It is essential ,
the
refore , that you contact us immediately
if any problem arises so that it
can be speedily resolved . It is often
extremely difficult (and sometimes impossible)
to resolve difficulties properly unless
we are promptly notified. Discussion
of any criticisms with us whilst you
are in residence will usually enable
shortcomings to be rectified straightaway.
Complaints of a transient nature (for
example, regarding preparation or heating
of the accommodation) cannot be investigated
unless registered whilst you are on
holiday.
Our telephones are manned throughout
the season during the opening hours
advertised on our website. If after this
you feel
that the problem has not been resolved
to your satisfaction you must, within
seven days of returning from your holiday,
put your complaint in writing to us.
This procedure is designed to ensure
the speediest possible investigation
and rectification of complaints. Please
help us help you by following this
procedure as otherwise we cannot subsequently
consider
any complaints nor enter into any correspondence
about them.
Law
The contract between you and us is subject
to English law
Your rights
Your statutory rights are not affected
by anything contained within these
booking conditions.
Accidents
You are responsible for the boat's safe
navigation and must take all reasonable
care. No minor may control the boat
without the direct supervision of an
adult. In the event of damage to the
boat , caused by you and / or a third
party, no responsibility can be accepted
by us for loss of t i m e o r c o s
t of alternative accommodation or any
other damages or expenses. In the case
of any accident or damage to the boat
or any other
craft or to waterway property you must
for insurance reasons:
(a) record the name of any
other boat involved with names, addresses and
phone
numbers of its Boat Operator and
hirer (where applicable)
(b) Immediately report these facts to Canal
Boat Escapes with full details and the extent
of the damage
(c) report the facts to us at the earliest
opportunity and write to us with full details
immediately on return from your holiday quoting
your booking reference number. No repairs may
be put in hand without Canal Boat Escapes consent.
On returning the boat at the end of your holiday
you must inform the Boat Operator of any damage
or of items broken, lost or stolen and of any
equipment on the boat that is faulty.
Damage to the Boat, Equipment or Third
Party Property
Although boats are insured by us you
are primarily responsible for any damage
to the boat and its equipment, or any
third party property. You owe a duty
of care to return the boat to us in the
condition in which it was hired out to
you. In particular you will be financially
liable for loss of any inventory items
including lock keys, mooring stakes,
glassware and cutlery/crockery. Furthermore,
repairs resulting from 'cilling' of the
boat and/or damage to the sterngear are
chargeable to you. **Cilling is defined
as any hang up in a lock whether through
the stern resting on the cill of the
lock or if the bow is caught on the gates
Delays
If a breakdown of any kind should occur,
you must report it to us immediately
so that repairs can be made to enable
you to resume your cruise. Provided
that we are informed, we will take
steps to repair the boat and or its
equipment as speedily as practicable
in the circumstances. Apart from these
obligations we shall not be liable
in any respect for any loss or damage,
whether financial or otherwise, suffered
as a result of the breakdown. We shall
not be responsible for the consequences
of delays or restrictions on cruising
arising from obstruction, repairs or
damage to waterways, flooding, shortage
of water, industrial action or other
circumstances beyond our control. The
right is reserved to restrict cruising
if unusual or hazardous conditions
prevail.
Loss of water
You are responsible for any charges that
may be made by waterway authorities
for the loss of water or damage to
waterway property caused by you whilst
in charge of a boat. 15. Navigation
restrictions and bye-laws
On no account may you:-
a) tow or be towed by other
boats unless with professional assistance.
b) cruise after dark (your
boat is not equipped or insured for night navigation)
where night
navigation is deemed
to be the periods of dawn and dusk and
as covered by lighting up times for cars.
c) permit your boat to be
taken out to sea or cruise on any tidal waters
other than those
of connecting waterways, the Thames Tideway
from Brentford
to Limehouse and the Severn from Bristol to Sharpness are specifically
excluded.
d) permit your boat to take
part in any race.
Hirers Property and Equipment
You
may not take on board without our prior
written permission portable heaters,
lighting equipment, petrol, candles,
barbecues, gas cylinders, bicycles,
canoes or anything that may cause
danger to the boat, its equipment or
occupants.
Vehicles may be left at the boatyard
at the owners risk, a set of
keys must be left at
the boatyard in case the vehicle needs
to be moved for any reason. The
company will not be liable for any loss
or damage
to your vehicles or contents except
by negligence on the part of Canal Boat
Escapes or our agents. You are
particularly
advised not to leave any valuable
or portable items in your vehicle. Canal
Boat Escapes will return your property
left behind if claimed and following
the receipt for postage and packing.
Property not claimed within 2 months
will be disposed of.
Disabilities and medical problems
If
you or any member of your party has any
medical problem or disability that
may affect your holiday please
tell us before you confirm your booking
and give us full details in writing
at the time of booking . I f
we feel
unable to properly accommodate the particular
needs of the person concerned we
must reserve the right to decline/cancel
the
reservation. We are specifically
not prepared to accept a booking where
dependence
on an overnight supply of 240v electricity
is required for medically critical applications
e.g. oxygen supply/ breathing machines.
Training
You will be given sufficient
training to ensure a safe holiday. This
training
will cover use of boat equipment
(inclusive of fire and safety equipment),
safe use
of locks and other waterways structures
and will be required to sign a
statement of Confirmation of Ability.
Boat Equipment and Operation of the
Boat
Although
this will be covered within our training
you will also have
a Boat Manual that you are required to
read.
This Manual will cover how all
the boat equipment works along with all
fire and
safety equipment and it’s location.
Cancellation
Conditions: If it becomes necessary for you to cancel your
booking, send a letter of explanation to the
hirer as soon as possible. A cancellation fee
according to the following scale will be charged.Should
you have to cancel your chosen holiday you must
telephone the Company on the number shown on
your booking confirmation as soon as the reason
for cancellation occurs and confirm this in writing
to us at the address shown on the booking confirmation.
Your notice of cancellation will be effective
when we receive your confirmation of cancellation
in writing. As we incur costs from the time we
confirm your booking the following cancellation
charges will be payable unless the reason for
cancellation is covered by our Cancellation
Protection Scheme, details on request. The cancellation
charge is a percentage of the total cost payable
excluding any insurance premiums or cancellation
administration fees.
More
than 56 Days
Full
Deposit (including any Balance of Deposit
due)
Less
than 29-56 Days
70% of hiring fee
15 - 28 days
95% of cost
1 - 14 days
100% of cost
On
arrival date
100% of full total
coast
NO
REFUNDS FOR EARLY RETURNS OF BOATS
If
any payment due in relation to the reservation
is not paid by the appropriate date we can treat
your reservation as cancelled by you and charge
you cancellation charges as set out above which
can be as high as the total cost of the reservation.
We normally send out a reminder to you before
we cancel your reservation although we may charge
you £10 for each reminder sent.
